Frequently Asked Questions

What do I do if I forgot my password and/or username?

If you have forgotten your password or username, please contact us as creativeservices@burlingtoncapital.com. Do not use the “forgot password” button under any circumstances.

How do I place an order?

For a detailed step-by-step guide, please visit the video training page.

What if I want something that is not listed on the website?

If you can’t find what you’re looking for on our website, don’t worry! You can still get exactly what you want with our Custom Design Fee. Simply specify your preferences in the order notes section during check out, and we’ll tailor your order to meet your specifications.

Where do I put the product customizations that I want?

You can include any customizations you want in the order notes box during checkout. Please provide as much detail as possible to ensure your design changes are accurately implemented. If Creative Services needs any further clarification, we will reach out via email.

What is a campaign?

The campaign encompasses a full suite of marketing materials strategically crafted to appeal to potential residents. This includes the Inside Sales Sheet (ISS), Outreach Flyer, Be Back Card, Door Hanger, Merchant Referral, Resident Referral, Folder Labels, Gift Bag Labels, and Water Bottle Labels. Together, these materials are designed to captivate and draw in potential residents, compelling them to visit the location. Further details on each item can be found on the product description page.

Please contact Creative Services if you have any questions or need any further clarification! We are here to help!